Magento support plans
Reserved capacity for technical work
Choose 4, 8 or 16 hours per month for planned Magento and Hyvä work. Scope, priority and SLA are agreed before work starts.
Draft offer excluding VAT
A support plan reserves attention, not empty guarantees
Support plans are for existing Magento 2 stores that need regular specialist work without running a full project every month. Hours can cover agreed support, maintenance, analysis and contained development.
Essential provides 4 hours for €440 (€110 per hour), Business 8 hours for €840 (€105 per hour) and Critical 16 hours for €1,600 (€100 per hour) per month, excluding VAT. Larger plans provide up to €160 in monthly savings. Final terms follow the intake and proposal.
01
Three levels, the same technical discipline
The right plan depends on workload, risk, platform complexity and internal capacity.
Essential · 4 hours · €440
For periodic review, a small support backlog and limited technical questions.
Business · 8 hours · €840
For structured maintenance, recurring improvements and more analysis time. Your plan saves €40 per month.
Critical · 16 hours · €1,600
For more intensive support with client-specific priority and escalation arrangements. Your plan saves €160 per month.
Work beyond the bundle
Additional work does not start silently; rate, need and timing are agreed first.
02
What the support proposal defines
A plan only works when boundaries, ownership and access are explicit.
Included work
Define categories such as debugging, updates, review, consultation and small changes.
Priority and SLA
Record response targets, escalation and dependencies per client.
Hours and additional work
Agree tracking, reporting, overages and treatment of unused hours.
Secure collaboration
Document access, secrets, backups, test environments and responsibilities.
03
How a support agreement starts
Fit and baseline first, monthly rhythm second.
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01
Qualification
Discuss stack, backlog, risk, stakeholders and expected volume.
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02
Technical baseline
Map versions, access and immediate blockers.
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03
Proposal and terms
Document plan, scope, rate, SLA and conditions.
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04
Monthly rhythm
Prioritise, record and summarise completed work.
04A
A good fit for
- Recurring technical Magento work
- A predictable small or medium backlog
- Teams wanting reserved specialist capacity
- Organisations with an owner for priorities
04B
Quote separately first
- Large migration or complete rebuild
- Unknown production incidents without onboarding
- Unlimited availability or 24/7 coverage
- Work blocked by missing third parties or licences
Technical questions answered
They are draft prices excluding VAT based on approximately €110 per hour. Final pricing and terms appear in the client-specific proposal.
This is agreed before the start. The page does not make an automatic rollover promise.
Only when incident category, availability, priority and available hours are explicitly included in the agreement.
Yes, by agreement and subject to capacity, contract term and the current backlog.
Technical intake
Personally reviewed